Toolbox

4

What to say

If you do need to call 911: tell the dispatcher that this is a mental health call and you want a CIT (Crisis Intervention Team) member. CIT officers are specially trained to handle mental health calls.

  • Turn on all the lights in the house. Officers do not want to see any shadows.
  • Do not run out to the officers. They don’t know who you are.
  • Remain calm and explain the situation.
  • Stand back and let the officers do their job.